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  1. Jira Service Management Cloud
  2. JSDCLOUD-1782

Mark Status an Issue Breaches SLA

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      I would like to be able to mark the status an issue breaches SLA.

      For instance, let's say the workflow is OPEN -> IN PROGRESS -> RESOLVED -> CLOSED. If the support ticket breaches at IN PROGRESS, the report should show exactly there is a ticket breached in the queue and at the status IN PROGRESS. Right now if it breaches at IN PROGRESS and I change it to RESOLVED, it will be back in normal state again, and the report will count that ticket as succeeded which is not correct.

      Thanks.

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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