Mark Status an Issue Breaches SLA

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: SLA
    • None
    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I would like to be able to mark the status an issue breaches SLA.

      For instance, let's say the workflow is OPEN -> IN PROGRESS -> RESOLVED -> CLOSED. If the support ticket breaches at IN PROGRESS, the report should show exactly there is a ticket breached in the queue and at the status IN PROGRESS. Right now if it breaches at IN PROGRESS and I change it to RESOLVED, it will be back in normal state again, and the report will count that ticket as succeeded which is not correct.

      Thanks.

            Assignee:
            Unassigned
            Reporter:
            Ismael Olusula Jimoh (Inactive)
            Votes:
            1 Vote for this issue
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              Created:
              Updated:
              Resolved: