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  1. Jira Service Management Data Center
  2. JSDSERVER-1753

Allow mail handlers in SD projects with required fields

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When integrating a mail handler to create new tickets in a Service Desk Project with required fields, a user will see the message below:

      As a JIRA Service Desk administrator, I would like to have the option use the 'Required field' validation only when creating a ticket in the Customer Portal, and still have the possibility to add a mail handler to this project, where new tickets created through email would have a default value for required fields, as JIRA do today when creating new issues through email.

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              Unassigned Unassigned
              tsoares Teilor Soares (Inactive)
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