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  1. Jira Service Management Data Center
  2. JSDSERVER-1709

Search pop-up for Confluence KB/Solution on the Main Portal shows blank

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Medium Medium
    • None
    • 2.3.3
    • Knowledge Base

      Steps to Reproduce:

      1. Create two dummy Service Desk.
      2. Configure an Application Link to Confluence with 2-Legged OAuth Authentication (2LOA) between the applications.
      3. Link one of the Service Desk project to a Confluence Space.
      4. Create an article/page on the Space.
      5. Log out and access the Main Portal as one of the Customer.
      6. Search for a Solution with the space name or article name on the Main Portal.
      7. Click on the drop down search result.

      Expected Result:
      It will shown the article content

      Actual Result:
      It will shown a blank pop-up window or an error message from the browser.

      Notes:

      • If we go inside the linked customer portal, the search pop-up will worked perfectly.
      • On the testing, it will actually ask for login to Confluence, either in Main Portal or Customer Portal. This is related to linked issue below.
      • On some time, in the Main Portal the pop-up will show the Confluence Login notification overtime even though it is already logged in.

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          Julian

              mdo Minh Do (Inactive)
              jrahmadiputra Julian (Inactive)
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                Created:
                Updated:
                Resolved: