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  1. Jira Service Management Data Center
  2. JSDSERVER-1709

Search pop-up for Confluence KB/Solution on the Main Portal shows blank

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Medium Medium
    • None
    • 2.3.3
    • Knowledge Base

      Steps to Reproduce:

      1. Create two dummy Service Desk.
      2. Configure an Application Link to Confluence with 2-Legged OAuth Authentication (2LOA) between the applications.
      3. Link one of the Service Desk project to a Confluence Space.
      4. Create an article/page on the Space.
      5. Log out and access the Main Portal as one of the Customer.
      6. Search for a Solution with the space name or article name on the Main Portal.
      7. Click on the drop down search result.

      Expected Result:
      It will shown the article content

      Actual Result:
      It will shown a blank pop-up window or an error message from the browser.

      Notes:

      • If we go inside the linked customer portal, the search pop-up will worked perfectly.
      • On the testing, it will actually ask for login to Confluence, either in Main Portal or Customer Portal. This is related to linked issue below.
      • On some time, in the Main Portal the pop-up will show the Confluence Login notification overtime even though it is already logged in.

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            [JSDSERVER-1709] Search pop-up for Confluence KB/Solution on the Main Portal shows blank

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304423 ] New: JAC Bug Workflow v3 [ 3125386 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058471 ] New: JSD Bug Workflow v5 - TEMP [ 2304423 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055693 ] New: JSD Bug Workflow v5 [ 2058471 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955878 ] New: JSD Bug Workflow v5 - TEMP [ 2055693 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615384 ] New: JSD Bug Workflow v5 [ 1955878 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1601970 ] New: JSD Bug Workflow v4 [ 1615384 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398260 ] New: JSD Bug Workflow v2 [ 1601970 ]
            Sergey Zaporozhtsev (Inactive) made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 846363 ] New: JSD Bug Workflow [ 1398260 ]

              mdo Minh Do (Inactive)
              jrahmadiputra Julian (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: