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  1. Jira Service Management Data Center
  2. JSDSERVER-16

Provide working hour calendars functionality that Vertygo SLA has

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Allowing for data such as:

      • Define timezone
      • Define working days and hours
      • Define exception days (holidays)

      This is from Step 2: Defining calendars.

            [JSDSERVER-16] Provide working hour calendars functionality that Vertygo SLA has

            Remo Bergmann added a comment -

            It's JSD-81. I also wait for this feature.

            Remo Bergmann added a comment - It's JSD-81 . I also wait for this feature.

            Jeannette Lamb added a comment -

            what about negotiated start / end times for SLAs? is there already an issue logged for this feature?

            Jeannette Lamb added a comment - what about negotiated start / end times for SLAs? is there already an issue logged for this feature?

            Erik Westra added a comment -

            I can not `Resume trial`, it will bring me to a page on 'my atlassian' where I need to pay. Where can I request support for this?

            Erik Westra added a comment - I can not `Resume trial`, it will bring me to a page on 'my atlassian' where I need to pay. Where can I request support for this?

            Cassio Santos Pereira added a comment -

            Fantastic news!!!

            Cassio Santos Pereira added a comment - Fantastic news!!!

            Gilmore Davidson (Inactive) added a comment -

            cassio – it's being rolled out to OnDemand this week.

            Gilmore Davidson (Inactive) added a comment - cassio – it's being rolled out to OnDemand this week.

            Cassio Santos Pereira added a comment -

            Thank you very much for prioritizing this!

            When will this be available to OnDemand? Will it be included in next release? When will it be?

            Cassio Santos Pereira added a comment - Thank you very much for prioritizing this! When will this be available to OnDemand? Will it be included in next release? When will it be?

            Vincent Kopa (Ovyka) added a comment -

            Thanks a lot for the quick integration of this feature !

            Vincent Kopa (Ovyka) added a comment - Thanks a lot for the quick integration of this feature !

            Wolfgang Tank added a comment -

            Thanks for prioritize this feature as high as you did, because the missing feature was a show stopper.

            Wolfgang Tank added a comment - Thanks for prioritize this feature as high as you did, because the missing feature was a show stopper.

            María de los Reyes Fernández Domínguez added a comment -

            Great news!!
            We are going to test new feature!

            Thanks!

            María de los Reyes Fernández Domínguez added a comment - Great news!! We are going to test new feature! Thanks!

            Svante Gustafsson Björkegren added a comment -

            +1 +1 +1

            Svante Gustafsson Björkegren added a comment - +1 +1 +1

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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              81 Start watching this issue

                Created:
                Updated:
                Resolved: