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  1. Jira Service Management Data Center
  2. JSDSERVER-1683

Create issue through JIRA interface doesn't send notification

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • None
    • Email - Outgoing

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce

      1. Create a service desk
      2. Set e-mail with default configuration
      3. Create an issue to a customer through JIRA interface
      4. Check that the "Channel" under "Service Desk request" will be set to JIRA.
      5. JIRA Service desk will not send notifications to such user

            [JSDSERVER-1683] Create issue through JIRA interface doesn't send notification

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305215 ] New: JAC Bug Workflow v3 [ 3125719 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059156 ] New: JSD Bug Workflow v5 - TEMP [ 2305215 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056559 ] New: JSD Bug Workflow v5 [ 2059156 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956181 ] New: JSD Bug Workflow v5 - TEMP [ 2056559 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614904 ] New: JSD Bug Workflow v5 [ 1956181 ]
            jonah (Inactive) made changes -
            Description Original: h4. Steps to reproduce

            # Create a service desk
            # Set e-mail with default configuration
            # Create an issue to a customer through JIRA interface
            # Check that the "Channel" under "Service Desk request" will be set to JIRA.
            # JIRA Service desk will not send notifications to such user
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1683].
              {panel}

            h4. Steps to reproduce

            # Create a service desk
            # Set e-mail with default configuration
            # Create an issue to a customer through JIRA interface
            # Check that the "Channel" under "Service Desk request" will be set to JIRA.
            # JIRA Service desk will not send notifications to such user
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1683 [ JSDCLOUD-1683 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602238 ] New: JSD Bug Workflow v4 [ 1614904 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398289 ] New: JSD Bug Workflow v2 [ 1602238 ]
            Marty (Inactive) made changes -
            Component/s New: Email - Outgoing [ 27895 ]

              cnguyen Chuong Nam Nguyen (Inactive)
              bpicarelli Benito Picarelli
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: