• Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      Because our customer refers to ticket numbers in their own issue management system we add the JIRA issue number to the Summary title of an issue to display the number in the Servicedesk portal. Because it isn't displayed by default in the Servicedesk portal.

      Could it be made detault, so the JIRA issue number does not need to be included in the Summary field anymore?
      This very simple improvement would improve the user experience considerably.

            [JSDSERVER-1679] Display JIRA issue number in My request results

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011639 ] New: JAC Suggestion Workflow 3 [ 3646825 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664806 ] New: JAC Suggestion Workflow [ 3011639 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325711 ] New: Confluence Workflow - Public Facing v4 [ 2664806 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053625 ] New: JSD Suggestion Workflow - TEMP [ 2325711 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048778 ] New: JSD Suggestion Workflow [ 2053625 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279272 ] New: JSD Suggestion Workflow - TEMP [ 2048778 ]
            jonah (Inactive) made changes -
            Description Original: Hi,

            Because our customer refers to ticket numbers in their own issue management system we add the JIRA issue number to the Summary title of an issue to display the number in the Servicedesk portal. Because it isn't displayed by default in the Servicedesk portal.

            Could it be made detault, so the JIRA issue number does not need to be included in the Summary field anymore?
            This very simple improvement would improve the user experience considerably.
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1679].
              {panel}

            Hi,

            Because our customer refers to ticket numbers in their own issue management system we add the JIRA issue number to the Summary title of an issue to display the number in the Servicedesk portal. Because it isn't displayed by default in the Servicedesk portal.

            Could it be made detault, so the JIRA issue number does not need to be included in the Summary field anymore?
            This very simple improvement would improve the user experience considerably.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1679 [ JSDCLOUD-1679 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - My requests [ 38695 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 843925 ] New: JSD Suggestion Workflow [ 1279272 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              3d44d2b07231 Ronald Kerstens
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: