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Suggestion
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Resolution: Duplicate
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None
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi,
Because our customer refers to ticket numbers in their own issue management system we add the JIRA issue number to the Summary title of an issue to display the number in the Servicedesk portal. Because it isn't displayed by default in the Servicedesk portal.
Could it be made detault, so the JIRA issue number does not need to be included in the Summary field anymore?
This very simple improvement would improve the user experience considerably.
- is duplicated by
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JSDSERVER-1777 Customer portal/My requests does not show issue number
- Closed
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DESK-4419 Failed to load
- relates to
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JSDCLOUD-1679 Display JIRA issue number in My request results
- Closed
[JSDSERVER-1679] Display JIRA issue number in My request results
Workflow | Original: JAC Suggestion Workflow [ 3011639 ] | New: JAC Suggestion Workflow 3 [ 3646825 ] |
Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2664806 ] | New: JAC Suggestion Workflow [ 3011639 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2325711 ] | New: Confluence Workflow - Public Facing v4 [ 2664806 ] |
Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
Workflow | Original: JSD Suggestion Workflow [ 2053625 ] | New: JSD Suggestion Workflow - TEMP [ 2325711 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2048778 ] | New: JSD Suggestion Workflow [ 2053625 ] |
Workflow | Original: JSD Suggestion Workflow [ 1279272 ] | New: JSD Suggestion Workflow - TEMP [ 2048778 ] |
Description |
Original:
Hi,
Because our customer refers to ticket numbers in their own issue management system we add the JIRA issue number to the Summary title of an issue to display the number in the Servicedesk portal. Because it isn't displayed by default in the Servicedesk portal. Could it be made detault, so the JIRA issue number does not need to be included in the Summary field anymore? This very simple improvement would improve the user experience considerably. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1679]. {panel} Hi, Because our customer refers to ticket numbers in their own issue management system we add the JIRA issue number to the Summary title of an issue to display the number in the Servicedesk portal. Because it isn't displayed by default in the Servicedesk portal. Could it be made detault, so the JIRA issue number does not need to be included in the Summary field anymore? This very simple improvement would improve the user experience considerably. |
Link |
New:
This issue relates to |
Component/s | New: Customer Portal [ 26191 ] | |
Component/s | Original: Customer Portal - My requests [ 38695 ] |
Workflow | Original: TTT: Simple Issue Tracking Workflow [ 843925 ] | New: JSD Suggestion Workflow [ 1279272 ] |
Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |