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  1. Jira Service Management Data Center
  2. JSDSERVER-1659

Can't choose custom fields bound by project context at JIRA Service Desk Queue JQL field

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    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Steps to Reproduce:

      • Create a custom field with a project context (preferably a JSD project).
      • Go to the Queues tab and make a new Queue.
      • Try selecting the custom field under Issues to Show.

      Expected Results:
      Able to select the custom field because the JQL should be only specific to the JSD project even if the project is not specified.

      Actual Results:
      Not able to select the custom field.

      Workaround:

      • Remove the project context from the custom field.
      • Or add project query into the JQL field and specify the project so that the field is now specific to the JSD project.

          Form Name

            [JSDSERVER-1659] Can't choose custom fields bound by project context at JIRA Service Desk Queue JQL field

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              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
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                Created:
                Updated:
                Resolved: