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  1. Jira Service Management Data Center
  2. JSDSERVER-1644

Cannot activate customized notification scheme for JIRA Service Desk

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    • Icon: Bug Bug
    • Resolution: Handled by Support
    • Icon: Low Low
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    • Email - Outgoing

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      I need to significantly dicrease a number of JSD notification. But when I disable notification setting for JIRA Service desk, my custom JIRA notification scheme does NOT take effect. I followed this article: https://confluence.atlassian.com/display/Cloud/Configuring+JIRA+Service+Desk+notifications
      According to it, my notification scheme must be used after I turn off JSD's one.
      I have found the similar issue descrideb here: https://answers.atlassian.com/questions/12261159/fewer-service-desk-notifications
      PLease help!

          Form Name

            [JSDSERVER-1644] Cannot activate customized notification scheme for JIRA Service Desk

            Lachlan G (Inactive) added a comment -

            Hi vsagan,
            Could you create a support ticket at https://support.atlassian.com?
            That way we can provide you with support specific to your circumstances and with higher security.
            The credentials should be the same as for this site (https://jira.atlassian.com).
            Thanks,
            JIRA Service Desk Team

            Lachlan G (Inactive) added a comment - Hi vsagan , Could you create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site ( https://jira.atlassian.com ). Thanks, JIRA Service Desk Team

            Vladimir Sagan added a comment -

            Hi guys
            Any feedback on this?

            Vladimir Sagan added a comment - Hi guys Any feedback on this?

              Unassigned Unassigned
              279b0120329f Vladimir Sagan
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: