[JSDSERVER-1644] Cannot activate customized notification scheme for JIRA Service Desk - Create and track feature requests for Atlassian products.

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Type: Bug
Resolution: Handled by Support
Priority: Low
Fix Version/s: None
Affects Version/s: None
Component/s: Email - Outgoing
Labels:
- pm

Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

I need to significantly dicrease a number of JSD notification. But when I disable notification setting for JIRA Service desk, my custom JIRA notification scheme does NOT take effect. I followed this article: https://confluence.atlassian.com/display/Cloud/Configuring+JIRA+Service+Desk+notifications
According to it, my notification scheme must be used after I turn off JSD's one.
I have found the similar issue descrideb here: https://answers.atlassian.com/questions/12261159/fewer-service-desk-notifications
PLease help!

relates to

JSDCLOUD-1644 Cannot activate customized notification scheme for JIRA Service Desk

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Assignee:: Unassigned

Reporter:: Vladimir Sagan

Affected customers:: 2 This affects my team

Watchers:: 4 Start watching this issue

Created:: 11/Mar/2015 2:49 PM

Updated:: 27/Mar/2019 5:47 AM

Resolved:: 26/Apr/2016 3:23 AM