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  1. Jira Service Management Data Center
  2. JSDSERVER-1641

Service Desk overrides Tempo (and other addons) custom permissions

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 3.9.6, 3.11.1
    • 3.6.0, 3.7.0, 3.8.1, 3.9.0, 3.10.0
    • API and Integrations

      JSD is currently overriding the Tempo View all worklogs custom permission for users that aren't agents. This means that non agents are unable to view this panel in JSD.

      This bug report is about preventing Service Desk from overriding Tempo permissions (and possible add-on permissions), so that it is no longer required to give JIRA users application access to Service Desk (and give them a Service Desk license).

        1. PermissionHelper_SD310.png
          PermissionHelper_SD310.png
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            [JSDSERVER-1641] Service Desk overrides Tempo (and other addons) custom permissions

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.9|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2631757 ] New: JAC Bug Workflow v3 [ 3126329 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            moofoo (Inactive) made changes -
            Fix Version/s New: 3.9.6 [ 79895 ]
            Fix Version/s Original: 3.9.5 [ 78518 ]
            Priority New: Highest [ 1 ]
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Sergey Zaporozhtsev (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Awaiting Release [ 11372 ]
            Sergey Zaporozhtsev (Inactive) made changes -
            Assignee New: Sergey Zaporozhtsev [ szaporozhtsev ]
            Status Original: To Do [ 10071 ] New: In Progress [ 3 ]
            Sergey Zaporozhtsev (Inactive) made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: To Do [ 10071 ]
            Sergey Zaporozhtsev (Inactive) made changes -
            Fix Version/s New: 3.9.5 [ 78518 ]
            Fix Version/s Original: 3.9.4 [ 78197 ]

              szaporozhtsev Sergey Zaporozhtsev (Inactive)
              f693c45898b4 McCann Birmingham
              Affected customers:
              16 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: