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  1. Jira Service Management Data Center
  2. JSDSERVER-1635

Attachment Hyperlink in Email Notification redirecting to JIRA when customer is not logging in

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Create a Test Service Desk project and configure Outgoing Mail.
      2. Logging as Customer that have a working email address into the Test Customer Portal.
      3. Create a Request.
      4. Log out and logging in as the Agent of the Test Service Desk project.
      5. Attach a file and "Respond to Customer" while using the Attachment Text Formatting in the comment: 
        [^JIRA61_db_schema.pdf]
      6. Log out.
      7. Wait until the notification is sent out and check the Customer Mailbox.
      8. Click on the Attachment Hyperlink.

      Expected Results:
      Customer will be redirected to the Customer Portal before able to view the attachment.

      Actual Result:
      Customer will be redirected to JIRA which they do not have permission to access to.

      Notes:

      • This is the URL generated in the email from the attachment: 
        http://10.60.4.135:6315/secure/attachment/10001/10001_JIRA61_db_schema.pdf
      • where when clicking the URL is changing to: 
        http://10.60.4.135:6315/login.jsp?permissionViolation=true&os_destination=%2Fsecure%2Fattachment%2F10001%2F10001_JIRA61_db_schema.pdf&page_caps=&user_role=

            [JSDSERVER-1635] Attachment Hyperlink in Email Notification redirecting to JIRA when customer is not logging in

            Ishwinder Kaur added a comment -
            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: