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  1. Jira Service Management Data Center
  2. JSDSERVER-1635

Attachment Hyperlink in Email Notification redirecting to JIRA when customer is not logging in

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Create a Test Service Desk project and configure Outgoing Mail.
      2. Logging as Customer that have a working email address into the Test Customer Portal.
      3. Create a Request.
      4. Log out and logging in as the Agent of the Test Service Desk project.
      5. Attach a file and "Respond to Customer" while using the Attachment Text Formatting in the comment: 
        [^JIRA61_db_schema.pdf]
      6. Log out.
      7. Wait until the notification is sent out and check the Customer Mailbox.
      8. Click on the Attachment Hyperlink.

      Expected Results:
      Customer will be redirected to the Customer Portal before able to view the attachment.

      Actual Result:
      Customer will be redirected to JIRA which they do not have permission to access to.

      Notes:

      • This is the URL generated in the email from the attachment: 
        http://10.60.4.135:6315/secure/attachment/10001/10001_JIRA61_db_schema.pdf
      • where when clicking the URL is changing to: 
        http://10.60.4.135:6315/login.jsp?permissionViolation=true&os_destination=%2Fsecure%2Fattachment%2F10001%2F10001_JIRA61_db_schema.pdf&page_caps=&user_role=

            [JSDSERVER-1635] Attachment Hyperlink in Email Notification redirecting to JIRA when customer is not logging in

            No work has yet been logged on this issue.

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: