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  1. Jira Service Management Data Center
  2. JSDSERVER-1631

Add built-in PGP support in JIRA Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
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    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      PGP/GPG encryption mechanism can be used to communicate with customers securely.

      The ticketing system should be able to have a database of public keys belonging to the customers and then automatically decrypt incoming messages. This way, sending out replies or follow-ups through the ticketing system would be automatically encrypted with the IT side private key.

          Form Name

            [JSDSERVER-1631] Add built-in PGP support in JIRA Service Desk

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS New: 2

            Metin Savignano added a comment - - edited

            Please check out our latest release of S/Notify for Jira which comes with inbound decryption support, so encrypted emails can be automatically decrypted and processed to create new issues or add comments to existing issues. Jira Service Desk email channels are supported, too. The new release also supports signing of all outgoing email, thus providing users with the public key for an encrypted reply.

            Please check it out and let us know if you need more. We appreciate any feedback!

            Metin Savignano added a comment - - edited Please check out our latest release of  S/Notify for Jira  which comes with inbound decryption support, so encrypted emails can be automatically decrypted and processed to create new issues or add comments to existing issues. Jira Service Desk email channels are supported, too. The new release also supports signing of all outgoing email, thus providing users with the public key for an encrypted reply. Please check it out and let us know if you need more. We appreciate any feedback!
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012064 ] New: JAC Suggestion Workflow 3 [ 3651009 ]

            Metin Savignano added a comment -

            Hi again, we're adding decryption support for incoming email in S/Notify. In fact, we have a public beta out that I'd like to invite you to check out. We appreciate any feedback that you may have! Please read our blog article to learn more.

            Metin Savignano added a comment - Hi again, we're adding decryption support for incoming email in S/Notify. In fact, we have a public beta out that I'd like to invite you to check out. We appreciate any feedback that you may have! Please read our blog article to learn more.
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664638 ] New: JAC Suggestion Workflow [ 3012064 ]

              Unassigned Unassigned
              ccapiaux Clement Capiaux (Inactive)
              Votes:
              9 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: