Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1622

I'd like to create customer SLA reports with a user defined start date and end date

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Reports
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have to create a monthly SLA report and thus I'd like to define exactly the start and end date of the reports.
      Currently, the reports are always defined using the current date as start date and some date in the past as end date.

            [JSDSERVER-1622] I'd like to create customer SLA reports with a user defined start date and end date

            Emre Toptancı [OBSS] added a comment -

            Hello Everyone,

            We saw that JSD reporting was limited, it was a real pain for a lot of people (including us) and Atlassian wasn't gonna fix it anytime soon. So we developed a custom report for JSD which gives you the ability to define custom datetime intervals, report on elapsed/remaining time and even export to excel. "Service Desk Reporter" is available on the marketplace today.

            You can get it from: https://marketplace.atlassian.com/plugins/tr.com.obss.jira.plugin.service-desk-reporter

            Have a good one...

            Emre Toptancı [OBSS] added a comment - Hello Everyone, We saw that JSD reporting was limited, it was a real pain for a lot of people (including us) and Atlassian wasn't gonna fix it anytime soon. So we developed a custom report for JSD which gives you the ability to define custom datetime intervals, report on elapsed/remaining time and even export to excel. "Service Desk Reporter" is available on the marketplace today. You can get it from: https://marketplace.atlassian.com/plugins/tr.com.obss.jira.plugin.service-desk-reporter Have a good one...

            shihab added a comment -

            Hi, this suggestion can be incorporated by the more general suggestion to allow custom start and end dates on all reports: JSD-147.

            shihab added a comment - Hi, this suggestion can be incorporated by the more general suggestion to allow custom start and end dates on all reports: JSD-147 .

              Unassigned Unassigned
              peter.straub Peter Straub
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: