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  1. Jira Service Management Data Center
  2. JSDSERVER-16172

Pressing enter when on a transition screen causes the Edit screen to go away and the UI to turn grey

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 10.3.0, 10.3.3, 10.4.0, 10.4.1
    • Issue View

      Issue Summary

      Pressing enter when on a transition screen causes the Edit screen to go away and the UI to turn grey

      Steps to Reproduce

      1. Open an issue within a Service Project while logged in as an agent.
      2. Attempt to perform a valid workflow transition on the issue by navigating to the workflow menu and choosing a transition that includes a screen for updating fields or adding a comment.
      3. When the transition screen appears, do not select any fields, and press the Enter key.

      Expected Results

      The Transition will be processed by adding no Comments and modifying no Fields

      Actual Results

      The transition screen will close, along with the page overlay, leaving the issue unchanged and the whole UI with a grey overlay

      Workaround

      Avoid this behavior click the UI to complete as normal

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version Example: 9.14.2 (Yes / No)
      Most Recent Bug-Fix Release 10.3.3 Yes
      Previous Major Release 10.4.1 Yes
      Most Recent LTS 10.3.3 Yes
      Previous Supported LTS 9.12 No
      Other Versions..    
      (Add rows as needed)    

              Unassigned Unassigned
              3814e4a56ec7 Aniket Ranjan
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                Created:
                Updated:
                Resolved: