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Bug
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Resolution: Duplicate
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Low
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None
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10.0.0, 10.3.2, 10.3.5, 10.4.1
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10
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1
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Severity 3 - Minor
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Issue Summary
Clicking outside the transition screen will dismiss it, resulting in the loss of any content that was added during the transition.
Steps to Reproduce
- Open an issue within a Service Project while logged in as an agent.
- Attempt to perform a valid workflow transition on the issue by navigating to the workflow menu and choosing a transition that includes a screen for updating fields or adding a comment.
- When the transition screen appears, click outside the transition screen popup
Expected Results
The Transition screen must remain unchanged.
Actual Results
The transition screen has disappeared, and any comments that were added have also been lost.
Workaround
Avoid clicking outside the transition window.
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | Example: 9.14.2 | (Yes / No) |
| Most Recent Bug-Fix Release | ||
| Previous Major Release | 10.4.1 | Yes |
| Most Recent LTS | 10.3.5 | Yes |
| Previous Supported LTS | 9.12.x | No |
| Other Versions.. | ||
| (Add rows as needed) |
- is related to
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JSDSERVER-16172 Pressing enter when on a transition screen causes the Edit screen to go away and the UI to turn grey
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- Closed
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- relates to
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JRASERVER-78761 Pressing enter when on a transition screen causes the Edit screen to go away and the UI to turn grey
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- Closed
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- links to