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Bug
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Resolution: Fixed
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Low
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10.3.0, 10.3.3, 10.3.8, 10.3.11, 10.4.0, 10.4.1
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10.03
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4
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Severity 3 - Minor
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5
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Issue Summary
Pressing enter when on a transition screen causes the Edit screen to go away and the UI to turn grey
Steps to Reproduce
- Open an issue within a Service Project while logged in as an agent.
- Attempt to perform a valid workflow transition on the issue by navigating to the workflow menu and choosing a transition that includes a screen for updating fields or adding a comment.
- When the transition screen appears, do not select any fields, and press the Enter key.
Expected Results
The Transition will be processed by adding no Comments and modifying no Fields
Actual Results
The transition screen will close, along with the page overlay, leaving the issue unchanged and the whole UI with a grey overlay
Workaround
Avoid this behavior click the UI to complete as normal
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
Testing Requirements | Version | Affected Version |
---|---|---|
Customers Reported Version | Example: 9.14.2 | (Yes / No) |
Most Recent Bug-Fix Release | 10.3.3 | Yes |
Previous Major Release | 10.4.1 | Yes |
Most Recent LTS | 10.3.3 | Yes |
Previous Supported LTS | 9.12 | No |
Other Versions.. | ||
(Add rows as needed) |
- is related to
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JRASERVER-78762 Clicking outside of the transition screen will dismiss the Edit transition screen.
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- Closed
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- links to