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  1. Jira Service Management Data Center
  2. JSDSERVER-1615

Add issue key to portal My Request screen

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have weekly calls with our customers and review all tickets, We reference them by their issue key. We would like this to display in the customer portal on the My Request page so the customer can easily find the issue. Currently, if issues have similair descriptions they have to click into the issue to see the reference number.

        1. My Requests.png
          My Requests.png
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            [JSDSERVER-1615] Add issue key to portal My Request screen

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011463 ] New: JAC Suggestion Workflow 3 [ 3648936 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664325 ] New: JAC Suggestion Workflow [ 3011463 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324493 ] New: Confluence Workflow - Public Facing v4 [ 2664325 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053581 ] New: JSD Suggestion Workflow - TEMP [ 2324493 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048722 ] New: JSD Suggestion Workflow [ 2053581 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280518 ] New: JSD Suggestion Workflow - TEMP [ 2048722 ]
            jonah (Inactive) made changes -
            Description Original: We have weekly calls with our customers and review all tickets, We reference them by their issue key. We would like this to display in the customer portal on the My Request page so the customer can easily find the issue. Currently, if issues have similair descriptions they have to click into the issue to see the reference number.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1615].
              {panel}

            We have weekly calls with our customers and review all tickets, We reference them by their issue key. We would like this to display in the customer portal on the My Request page so the customer can easily find the issue. Currently, if issues have similair descriptions they have to click into the issue to see the reference number.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1615 [ JSDCLOUD-1615 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - Customisation [ 38491 ]

              Unassigned Unassigned
              49d3272d460c Jenifer Kuntz
              Votes:
              11 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: