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  1. Jira Service Management Data Center
  2. JSDSERVER-16112

Assets User import is limited to a maximum of 1,000 users.

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • None
    • 10.3.3
    • Assets - Import

      Issue Summary

      Assets user import can retrieve a maximum of 1,000 user objects from the source. If Jira contains more than 1,000 users, the import process will fail to accommodate any users exceeding this limit. 

      Steps to Reproduce

      • Install Jira 10.3.3.
      • To effectively reproduce this bug, ensure that there are more than 1,000 users created in Jira. For our testing purposes, we have created 1,100 users in jira.
      • Create a new Object Schema.
      • Configure an import of type "User import."
      • Perform a user import; please note that it can only retrieve 1,000 objects from the source.

      Expected Results

      User imports in Jira should import all users. In the scenario described, all 1,100 users ought to have been successfully imported.

      Actual Results

      User import only retrieve 1,000 objects from the source.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2025-03-18-17-43-38-034.png
          206 kB
          Navneeth S

            [JSDSERVER-16112] Assets User import is limited to a maximum of 1,000 users.

            legendre aurelien added a comment -

            Hello,

            Its critical for Credit Agricole Immobilier.

            legendre aurelien added a comment - Hello, Its critical for Credit Agricole Immobilier.

              Unassigned Unassigned
              90afaff088e0 Navneeth S
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: