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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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5.12.17
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1
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Severity 3 - Minor
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Issue Summary
When searching the customer portal, that is integrated with Confluence Cloud, only three pages are ever returned for the results.
Steps to Reproduce
- Integrate Jira with Confluence Cloud
- Create 4+ pages in Confluence that have similar summary/body text:
- Go to Customer portal in Jira
- Search for the matching text
- See only 3 pages returned.:
Expected Results
As pert the work done in JSDSERVER-4263 - Configure the number of search results returned to customers by Service Desk Knowledgebase search
All matching pages should be returned when searching the knowledge base.
Actual Results
Only 3 pages are ever returned
Only three results returned with no additional pages.
If you check the network traffic for the search, you can see the query only specifies 3 results and a single page:
https://<base-url>/rest/servicedesk/knowledgebase/latest/articles/search?project=TEST&resultsPerPage=3&pageNumber=1&query=lorem%2520ipsum
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 5.12.17 | Yes |
| Most Recent Bug-Fix Release | ||
| Previous Major Release | ||
| Most Recent LTS | ||
| Previous Supported LTS | ||
| Other Versions.. | ||
| (Add rows as needed) |
- is caused by
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JSDSERVER-8649 After setting up knowledge base with Confluence Cloud, result is limited to first 3 of all matching articles showing up on UI. Pagination does not work!
- Gathering Interest
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