IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-15967

Jira Service Management Frontend Plugin is reported as not compatible with CDN native feature

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 10.0.0
    • 5.10.0, 5.10.2, 5.12.0, 5.17.0, 5.12.12, 5.12.16, 5.17.5
    • None

      Issue Summary

      Content Delivery Network (CDN) is available as a native feature on Jira since version 8.3.
      See Use a CDN with Atlassian Data Center applications for more information about this feature.

      As detailed on User-installed apps health check fails in Data Center when configuring CDN, there could be plugins that may not be compatible with CDN, which may result on problems for end-users.

      The Jira Service Management Frontend Plugin is reported as not compatible by the CDN health check feature.

      The following versions were tested and confirmed to be affected by the bug: 5.10.2, 5.12.16, 5.17.5.
      The bug has been fixed on JSM 10.0.0

      Steps to Reproduce

      1. Install a vanilla instance of Jira Service Management.
      2. Go to Administration > System > Content Delivery Network.

      Expected Results

      The CDN health check reports that "All installed apps are compatible with CDN".

      Actual Results

      The CDN health check reports that "User-installed apps may not be compatible".
      The list shows that Jira Service Management Frontend Plugin (com.atlassian.servicedesk.frontend-webpack-plugin) may not be compatible.

      Workaround

      Although the Jira Service Management Frontend Plugin is listed on the CDN health check, administrators may enable CDN without any impact to the instance.

        1. screenshot-1.png
          screenshot-1.png
          285 kB
        2. screenshot-2.png
          screenshot-2.png
          361 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-15967

            Jira Service Management Frontend Plugin is reported as not compatible with CDN native feature

              • Icon: Bug Bug
              • Resolution: Fixed
              • Icon: Low Low
              • 10.0.0
              • 5.10.0, 5.10.2, 5.12.0, 5.17.0, 5.12.12, 5.12.16, 5.17.5
              • None

                Issue Summary

                Content Delivery Network (CDN) is available as a native feature on Jira since version 8.3.
                See Use a CDN with Atlassian Data Center applications for more information about this feature.

                As detailed on User-installed apps health check fails in Data Center when configuring CDN, there could be plugins that may not be compatible with CDN, which may result on problems for end-users.

                The Jira Service Management Frontend Plugin is reported as not compatible by the CDN health check feature.

                The following versions were tested and confirmed to be affected by the bug: 5.10.2, 5.12.16, 5.17.5.
                The bug has been fixed on JSM 10.0.0

                Steps to Reproduce

                1. Install a vanilla instance of Jira Service Management.
                2. Go to Administration > System > Content Delivery Network.

                Expected Results

                The CDN health check reports that "All installed apps are compatible with CDN".

                Actual Results

                The CDN health check reports that "User-installed apps may not be compatible".
                The list shows that Jira Service Management Frontend Plugin (com.atlassian.servicedesk.frontend-webpack-plugin) may not be compatible.

                Workaround

                Although the Jira Service Management Frontend Plugin is listed on the CDN health check, administrators may enable CDN without any impact to the instance.

                  1. screenshot-1.png
                    screenshot-1.png
                    285 kB
                  2. screenshot-2.png
                    screenshot-2.png
                    361 kB

                        Unassigned Unassigned
                        rrosa@atlassian.com Rodrigo Rosa
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                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            rrosa@atlassian.com Rodrigo Rosa
                            Affected customers:
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                            1 Start watching this issue

                              Created:
                              Updated:
                              Resolved: