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      Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Attempting to configure mail in a shared mailbox setting fails with an authentication error.

      Steps to Reproduce

      This was reproduced with Office365, however will also occur on other mail servers.

      1. Setup a shared Office365 mailbox.
      2. Attempt to setup an Email Channel using JIRA Service Desk with the below configuration:
        • username: <O365 user name>/<shared mailbox name>
        • password: <O365 user password>

      Expected Results

      JIRA Service Desk is able to connect to the mailbox.

      Actual Results

      The below error is presented in the logs and the authentication fails:

      2015-02-26 20:35:20,904 http-bio-8080-exec-2 ERROR captain.planet 1235x15715x1 j7sdem 192.168.16.91 /rest/servicedesk/1/servicedesk/PEWPEW/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at outlook.office365.com due to the following exception: Unfortunately JIRA Service Desk couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed."
      

      Additionally the below error can occur during configuration:

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              Assignee:
              cnguyen Chuong Nam Nguyen
              Reporter:
              dcurrie@atlassian.com Dave C
              Votes:
              2 Vote for this issue
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              6 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: