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Bug
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Resolution: Duplicate
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Low
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None
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None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
Attempting to configure mail in a shared mailbox setting fails with an authentication error.
Steps to Reproduce
This was reproduced with Office365, however will also occur on other mail servers.
- Setup a shared Office365 mailbox.
- Attempt to setup an Email Channel using JIRA Service Desk with the below configuration:
- username: <O365 user name>/<shared mailbox name>
- password: <O365 user password>
Expected Results
JIRA Service Desk is able to connect to the mailbox.
Actual Results
The below error is presented in the logs and the authentication fails:
2015-02-26 20:35:20,904 http-bio-8080-exec-2 ERROR captain.planet 1235x15715x1 j7sdem 192.168.16.91 /rest/servicedesk/1/servicedesk/PEWPEW/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at outlook.office365.com due to the following exception: Unfortunately JIRA Service Desk couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed."
Additionally the below error can occur during configuration:
- duplicates
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JRASERVER-30688 Provide ability to authenticate to shared IMAP mailboxes
- Closed
- relates to
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- Closed
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[JSDSERVER-1596] Unable to use a shared mailbox
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304542 ] | New: JAC Bug Workflow v3 [ 3125035 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 2058320 ] | New: JSD Bug Workflow v5 - TEMP [ 2304542 ] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2055375 ] | New: JSD Bug Workflow v5 [ 2058320 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 1956174 ] | New: JSD Bug Workflow v5 - TEMP [ 2055375 ] |
| Workflow | Original: JSD Bug Workflow v4 [ 1615578 ] | New: JSD Bug Workflow v5 [ 1956174 ] |
| Description |
Original:
h3. Summary
Attempting to configure mail in a shared mailbox setting fails with an authentication error. h3. Steps to Reproduce This was reproduced with Office365, however will also occur on other mail servers. # Setup a shared Office365 mailbox. # Attempt to setup an Email Channel using JIRA Service Desk with the below configuration: #* *username:* {{<O365 user name>/<shared mailbox name>}} #* *password:* {{<O365 user password>}} h3. Expected Results JIRA Service Desk is able to connect to the mailbox. h3. Actual Results The below error is presented in the logs and the authentication fails: {noformat} 2015-02-26 20:35:20,904 http-bio-8080-exec-2 ERROR captain.planet 1235x15715x1 j7sdem 192.168.16.91 /rest/servicedesk/1/servicedesk/PEWPEW/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at outlook.office365.com due to the following exception: Unfortunately JIRA Service Desk couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed." {noformat} h3. Additionally the below error can occur during configuration: !Office365 Shared Mailbox - Not working.jpg|thumbnail! |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1596]. {panel} h3. Summary Attempting to configure mail in a shared mailbox setting fails with an authentication error. h3. Steps to Reproduce This was reproduced with Office365, however will also occur on other mail servers. # Setup a shared Office365 mailbox. # Attempt to setup an Email Channel using JIRA Service Desk with the below configuration: #* *username:* {{<O365 user name>/<shared mailbox name>}} #* *password:* {{<O365 user password>}} h3. Expected Results JIRA Service Desk is able to connect to the mailbox. h3. Actual Results The below error is presented in the logs and the authentication fails: {noformat} 2015-02-26 20:35:20,904 http-bio-8080-exec-2 ERROR captain.planet 1235x15715x1 j7sdem 192.168.16.91 /rest/servicedesk/1/servicedesk/PEWPEW/incomingemail/validateemailforcreation [servicedesk.squalor.email.MailServerVerifier] Unable to connect to the server at outlook.office365.com due to the following exception: Unfortunately JIRA Service Desk couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed." {noformat} h3. Additionally the below error can occur during configuration: !Office365 Shared Mailbox - Not working.jpg|thumbnail! |
| Link |
New:
This issue relates to |
| Labels | Original: affects-cloud pm warranty | New: affects-cloud affects-server pm warranty |
| Labels | Original: pm warranty | New: affects-cloud pm warranty |
| Workflow | Original: JSD Bug Workflow v2 [ 1603091 ] | New: JSD Bug Workflow v4 [ 1615578 ] |