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  1. Jira Service Management Data Center
  2. JSDSERVER-1591

SD doesn't send notifications to customers (reporter, request participiants) if SD Notfifcation scheme is off

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      Hello.
      This happens because somehow JIRA doesnt recognise customers and request participiants as reporters or users in customfield.
      I tried to add customers to different roles. After adding customer to project Administrators Notifications start going

          Form Name

            [JSDSERVER-1591] SD doesn't send notifications to customers (reporter, request participiants) if SD Notfifcation scheme is off

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304979 ] New: JAC Bug Workflow v3 [ 3125581 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058898 ] New: JSD Bug Workflow v5 - TEMP [ 2304979 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056266 ] New: JSD Bug Workflow v5 [ 2058898 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955770 ] New: JSD Bug Workflow v5 - TEMP [ 2056266 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615713 ] New: JSD Bug Workflow v5 [ 1955770 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: cqt New: affects-server cqt
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602863 ] New: JSD Bug Workflow v4 [ 1615713 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398549 ] New: JSD Bug Workflow v2 [ 1602863 ]
            ari (Inactive) made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]
            ari (Inactive) made changes -
            Labels New: cqt

              Unassigned Unassigned
              7a8c576413d3 Andrey Pechnikov
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: