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  1. Jira Service Management Data Center
  2. JSDSERVER-1591

SD doesn't send notifications to customers (reporter, request participiants) if SD Notfifcation scheme is off

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      Hello.
      This happens because somehow JIRA doesnt recognise customers and request participiants as reporters or users in customfield.
      I tried to add customers to different roles. After adding customer to project Administrators Notifications start going

          Form Name

            [JSDSERVER-1591] SD doesn't send notifications to customers (reporter, request participiants) if SD Notfifcation scheme is off

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304979 ] New: JAC Bug Workflow v3 [ 3125581 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058898 ] New: JSD Bug Workflow v5 - TEMP [ 2304979 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056266 ] New: JSD Bug Workflow v5 [ 2058898 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955770 ] New: JSD Bug Workflow v5 - TEMP [ 2056266 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615713 ] New: JSD Bug Workflow v5 [ 1955770 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: cqt New: affects-server cqt
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602863 ] New: JSD Bug Workflow v4 [ 1615713 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398549 ] New: JSD Bug Workflow v2 [ 1602863 ]

            ari (Inactive) added a comment -

            Dear Andrey,
            for email template customisation, please refer to
            https://jira.atlassian.com/browse/JSD-218

            ari (Inactive) added a comment - Dear Andrey, for email template customisation, please refer to https://jira.atlassian.com/browse/JSD-218

            Borlas Team added a comment -

            By the way, it would be nice if administrators could configure notifications send to customers.
            As JIRA Service Desk is now separate product, this is functionality this product really need.

            P.S. Andrey Pechnikov,
            Borlas Ltd.

            Borlas Team added a comment - By the way, it would be nice if administrators could configure notifications send to customers. As JIRA Service Desk is now separate product, this is functionality this product really need. P.S. Andrey Pechnikov, Borlas Ltd.

              Unassigned Unassigned
              7a8c576413d3 Andrey Pechnikov
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: