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  1. Jira Service Management Data Center
  2. JSDSERVER-15723

Field translations as part of "Language Support" are not saved properly when using more than 1 non-english language

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      Issue Summary

      This is reproducible on Data Center: yes

      Field translations as part of "Language Support" are not saved properly when using more than 1 non-english language

      Steps to Reproduce

      1. Create a Service Management Project
      2. Add at least two Non-English Language. In the screenshot below, I have added Danish and Norwegian language
      3. Add translations for any Customer Request Type fields for these languages
        Danish

        Norwegian
        +
      4. Navigate to the JSM customer portal of above project and change the profile language to "Danish"
      5. Navigate back to the "Language Support" screen on the JSM Agent Portal and Edit the "Danish" Language. It can be seen that the Request Type fields are not loaded properly.
      6. Go back to the JSM customer portal and change the profile language to "English UK"
      7. Again navigate back to the "Language Support" screen on the JSM Agent Portal and Edit the "Danish" Language and it can be seen that the previously added translations for the respective fields have disappeared.

      Expected Results

      Field translations should appear fine after switching the user profile language.

      Actual Results

      Field translations are removed after switching the user profile language.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          Form Name

            [JSDSERVER-15723] Field translations as part of "Language Support" are not saved properly when using more than 1 non-english language

            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 6
            Benjamin Suess made changes -
            Fix Version/s New: 10.5.0 [ 110315 ]
            Fix Version/s New: 10.3.4 [ 110310 ]
            Benjamin Suess made changes -
            Link New: This issue duplicates JSDSERVER-16013 [ JSDSERVER-16013 ]
            Benjamin Suess made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            Benjamin Suess made changes -
            Assignee New: Benjamin Suess [ c8bcca445054 ]
            Bartosz Ornatowski made changes -
            Component/s Original: Accessibility [ 68891 ]
            Component/s New: Internationalization [ 35991 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            Aniket Ranjan made changes -
            Affects Version/s New: 10.3.0 [ 109406 ]
            SET Analytics Bot made changes -
            UIS Original: 20 New: 22
            SET Analytics Bot made changes -
            UIS Original: 7 New: 20

              c8bcca445054 Benjamin Suess
              ff40f4e86f48 Karan Ahuja
              Affected customers:
              6 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: