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Bug
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Resolution: Fixed
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Low
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5.12.8, 5.12.14, 10.0.1
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1
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Severity 2 - Major
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1
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Issue Summary
Jira users are unable to narrow down their search in the reporter field as you can only type the first string (usually the first name) and try to narrow down to the last name, the search breaks. This only happens in JSM projects.
Steps to Reproduce
- Open an issue in a Service Management project.
- Attempt to modify the reporter form an user that the display name contains First and Last names. (Ie: Alana Grant)
Expected Results
As you keep typing, you can narrow down your search and find the specific user that you are looking for.
Actual Results
After you type the first string (usually the first name) and you hit the spacebar, the search stops working. So as soon as you type: Alana G, Alana Grant will disappear from the search.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
Testing Requirements | Version | Affected Version |
---|---|---|
Customers Reported Version | 5.12.14 | Yes |
Most Recent Bug-Fix Release | 10.0.1 | Yes |
Previous Major Release | 5.12 | Yes |
Most Recent LTS | 5.12 | Yes |
Previous Supported LTS | 5.4 | No |
Other Versions.. | 5.4.27, 5.7, 5.8.2, 5.9.2, 5.10.2 | No |
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