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  1. Jira Service Management Data Center
  2. JSDSERVER-15668

Auto complete broken for reporter field

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 10.2.0
    • 5.12.8, 5.12.14, 10.0.1
    • Issue View

      Issue Summary

      Jira users are unable to narrow down their search in the reporter field as you can only type the first string (usually the first name) and try to narrow down to the last name, the search breaks. This only happens in JSM projects.

      Steps to Reproduce

      1. Open an issue in a Service Management project.
      2. Attempt to modify the reporter form an user that the display name contains First and Last names. (Ie: Alana Grant)

      Expected Results

      As you keep typing, you can narrow down your search and find the specific user that you are looking for.

      Actual Results

      After you type the first string (usually the first name) and you hit the spacebar, the search stops working. So as soon as you type: Alana G, Alana Grant will disappear from the search.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 5.12.14 Yes
      Most Recent Bug-Fix Release 10.0.1 Yes
      Previous Major Release 5.12 Yes
      Most Recent LTS 5.12 Yes
      Previous Supported LTS 5.4 No
      Other Versions.. 5.4.27, 5.7, 5.8.2, 5.9.2, 5.10.2 No

              b437717b5ac8 Yiwen Zhang
              pcora Pedro Cora (Inactive)
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                Created:
                Updated:
                Resolved: