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Suggestion
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Resolution: Low Engagement
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None
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13
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hello
It would be nice, if we could
a) disable the automatic jsd account creation or at least turn off the invitiation mail that is sent out
or
b) link those accounts towards an api as our users already have an account for our product
they all wonder, why they get a new account (even its for jsd ) when the use internal feedback/bug reporting
Does this idea already exist or might I suggest it?
- relates to
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- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-1560] Disable automatic jsd account creation upon email
Dinesh Pandey
added a comment - This is extremely important and really a show stopper for us to use JSD since we have a server version which we don't expose publicly. Hence emails to customers with link which they actually cannot access is very confusing for our customers.
Dinesh Pandey
added a comment - This is extremely important and really a show stopper for us to use JSD since we have a server version which we don't expose publicly. Hence emails to customers with link which they actually cannot access is very confusing for our customers. Even if we can't turn them off, I'd like to be able to edit the template or the outbound email address - our clients are a bit wary of emails from "others" and tend to block them.
Tuomas Jousimaa
added a comment - Disabling the invitation mails would be perfect, if also we could remove any links to the issues from the emails sent to customers, so that we could have an email only service desk.
This setting should be available on per SD basis, not global.
Tuomas Jousimaa
added a comment - Disabling the invitation mails would be perfect, if also we could remove any links to the issues from the emails sent to customers, so that we could have an email only service desk.
This setting should be available on per SD basis, not global.
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
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Jira Service Management, Server & Data Center