Disable automatic jsd account creation upon email

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for raising your feedback on this feature.

      We have released a feature to control Customer Access via Settings -> Products -> Customer Access tab which makes this request obsolete. More information can be found in Set up and manage portal access

      With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hello
      It would be nice, if we could
      a) disable the automatic jsd account creation or at least turn off the invitiation mail that is sent out
      or
      b) link those accounts towards an api as our users already have an account for our product
      they all wonder, why they get a new account (even its for jsd ) when the use internal feedback/bug reporting

      Does this idea already exist or might I suggest it?

            Assignee:
            Unassigned
            Reporter:
            roman
            Votes:
            9 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: