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  1. Jira Service Management Data Center
  2. JSDSERVER-1555

Add the ability to "create another" request and keep field input

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Let's say you have an request type "access" where customers can request user accounts for a specific system.
      You have fields like:

      • First name
      • Last name
      • Role
      • Location
      • Permission multi select list
      • Cost centre
      • Department

      This works great for 1 request but it takes to long if a customer requests access for multiple colleagues.

      It would be great to have the "create another" feature from normal jira view with a little bit more control where you can say "keep this fields" per request type.

          Form Name

            [JSDSERVER-1555] Add the ability to "create another" request and keep field input

            Softlist Team added a comment - - edited

            Our team has developed a plugin Multi Request, which adds a "Create another" request button on Jira Service Management (Data Center) to copy all fields data into a new ticket. So you can create multiple similar requests in the same service project. The plugin works with all standard fields of a request type such as Project, Summary, Type, Priority, Linked Issues, Description, Assignee, Attachment, etc.

            Try it free → https://marketplace.atlassian.com/1226613

            Softlist Team added a comment - - edited Our team has developed a plugin Multi Request , which adds a "Create another" request button on Jira Service Management (Data Center) to copy all fields data into a new ticket. So you can create multiple similar requests in the same service project. The plugin works with all standard fields of a request type such as Project, Summary, Type, Priority, Linked Issues, Description, Assignee, Attachment, etc. Try it free → https://marketplace.atlassian.com/1226613

            Prajacta Mathkar added a comment -

            Hi Tim,

            Are there any updates from Jira whether this suggestion is going to be worked on?

            Prajacta Mathkar added a comment - Hi Tim, Are there any updates from Jira whether this suggestion is going to be worked on?

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
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                Created:
                Updated: