NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Let's say you have an request type "access" where customers can request user accounts for a specific system.
You have fields like:
- First name
- Last name
- Permission multi select list
- Cost centre
This works great for 1 request but it takes to long if a customer requests access for multiple colleagues.
It would be great to have the "create another" feature from normal jira view with a little bit more control where you can say "keep this fields" per request type.
- relates to
JSDCLOUD-1555 Add the ability to "create another" request and keep field input
JSDSERVER-4164 Ability for customers to copy tickets