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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1555

Add the ability to "create another" request and keep field input

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Details

    • Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • None
    • Customer Portal
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    • 5
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Let's say you have an request type "access" where customers can request user accounts for a specific system.
      You have fields like:

      • First name
      • Last name
      • Role
      • Location
      • Permission multi select list
      • Cost centre
      • Department

      This works great for 1 request but it takes to long if a customer requests access for multiple colleagues.

      It would be great to have the "create another" feature from normal jira view with a little bit more control where you can say "keep this fields" per request type.

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              Unassigned Unassigned
              4e81381d415c Tim Eddelbuettel
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                Updated:

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