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  1. Jira Service Management Data Center
  2. JSDSERVER-15515

Wrong status colors when viewing requests in the customer portal list with a different language from the system default language

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 10.2.1
    • 5.12.2
    • Customer Portal

       This is a spin-off from the previously reported bug: JSDSERVER-15514

      Issue Summary

      This is reproducible in Data Center:

      When viewing requests in the customer portal queues, the status icon colors don't respect the configured colors for each status type (to do, in progress, done). 

      Then, I also confirmed that when changing the profile language from the default "English" to another language, such as German, not even the "Done" resolution is shown in the correct green color.

      Steps to Reproduce

      Using the standard configuration:

      1. "Close" a request (ITSD-126) with a resolution "Duplicate".
      2. "Close" a second request (ITSD-116) with a resolution "Done".
      3. Check the Customer Portal queues for closed requests
      4. Change the user profile language to German.

      Expected Results

      The different language doesn't influence the status colors at all.

      Actual Results

      These are exactly the same requests without any modifications.

      All requests now have the same blue color:

      When viewing the request details, they show the expected status colors:


      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              f8cc0f3bb64f Shova Acharya
              6671229eaffd Pietro Lemes
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                Created:
                Updated:
                Resolved: