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  1. Jira Service Management Data Center
  2. JSDSERVER-154

Getting 'Could not complete request with provided information' when adding a coment

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      I am getting the following error when trying to add a comment from the customer portal. Adding a comment from the issue works fine. The error is 'Could not complete request with provided information'. In the chrome console I get 'Failed to load resource: the server responded with a status of 400 (Bad Request) http://(hostname).com/rest/servicedesk/1/servicedesk/customer/comment'.

            [JSDSERVER-154] Getting 'Could not complete request with provided information' when adding a coment

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304902 ] New: JAC Bug Workflow v3 [ 3125524 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058820 ] New: JSD Bug Workflow v5 - TEMP [ 2304902 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056182 ] New: JSD Bug Workflow v5 [ 2058820 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955650 ] New: JSD Bug Workflow v5 - TEMP [ 2056182 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615378 ] New: JSD Bug Workflow v5 [ 1955650 ]
            jonah (Inactive) made changes -
            Description Original: I am getting the following error when trying to add a comment from the customer portal. Adding a comment from the issue works fine. The error is 'Could not complete request with provided information'. In the chrome console I get 'Failed to load resource: the server responded with a status of 400 (Bad Request) http://(hostname).com/rest/servicedesk/1/servicedesk/customer/comment'. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-154].
              {panel}

            I am getting the following error when trying to add a comment from the customer portal. Adding a comment from the issue works fine. The error is 'Could not complete request with provided information'. In the chrome console I get 'Failed to load resource: the server responded with a status of 400 (Bad Request) http://(hostname).com/rest/servicedesk/1/servicedesk/customer/comment'.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-154 [ JSDCLOUD-154 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602301 ] New: JSD Bug Workflow v4 [ 1615378 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398355 ] New: JSD Bug Workflow v2 [ 1602301 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 583969 ] New: JSD Bug Workflow [ 1398355 ]

              Unassigned Unassigned
              746c4a552184 Carl Frendo
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: