First time user (without a cookie/session) cannot log in on CP 'Log in' page

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Medium
    • 5.17.0
    • Affects Version/s: 5.14.0, 5.15.1, 5.15.2
    • Component/s: Customer Portal
    • None
    • Severity 3 - Minor

      Issue Summary

      This is reproducible on Data Center: yes

      First time user (without a cookie/session) cannot log in on CP 'Log in' page.

      This cannot be reproduced in 5.12.x LTS.

      Steps to Reproduce

      1. Open a new Incognito wnidow
      2. Go to customer portal login URL: /servicedesk/customer/user/login
      3. Type in correct login credentials (e.g. `admin/password`) into the login form
      4. Click 'Log in' button

      Expected Results

      User should be logged into either portal land page or the help-center page in customer portal.

      Actual Results

      An error flag pops up saying 'Something went wrong'.
      POST XHR request failed with HTTP 412.

      Workaround

      Refresh the page and then try to log in again.

        1. login-failure.png
          465 kB
          Martin Ma

            Assignee:
            Benjamin Suess
            Reporter:
            Martin Ma
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: