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  1. Jira Service Management Data Center
  2. JSDSERVER-15250

Cannot edit an issue in the Agent view with "No match" customer request type

      Issue Summary

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Create a JSM sample project
      2. Create an issue of type Task
      3. Once created, edit the issue
      4. Update the components and click Update

      Expected Results

      The component should be updated

      Actual Results

      The update fails with "Invalid customer request value"

      Workaround

      Delete the Customer request type entirely and the update will work

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-15250

            Cannot edit an issue in the Agent view with "No match" customer request type

                Issue Summary

                This is reproducible on Data Center: (yes)

                Steps to Reproduce

                1. Create a JSM sample project
                2. Create an issue of type Task
                3. Once created, edit the issue
                4. Update the components and click Update

                Expected Results

                The component should be updated

                Actual Results

                The update fails with "Invalid customer request value"

                Workaround

                Delete the Customer request type entirely and the update will work

                        c8bcca445054 Benjamin Suess
                        c8bcca445054 Benjamin Suess
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                          Created:
                          Updated:
                          Resolved:

                              c8bcca445054 Benjamin Suess
                              c8bcca445054 Benjamin Suess
                              Affected customers:
                              0 This affects my team
                              Watchers:
                              3 Start watching this issue

                                Created:
                                Updated:
                                Resolved: