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  1. Jira Service Management Data Center
  2. JSDSERVER-1520

Customers do not receive issue created notifications if they have had their username changed

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.

      This will also affect users with uppercase characters in username

            [JSDSERVER-1520] Customers do not receive issue created notifications if they have had their username changed

              mmcmahon Matthew McMahon (Inactive)
              owessels oli
              Affected customers:
              3 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: