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  1. Jira Service Management Data Center
  2. JSDSERVER-1520

Customers do not receive issue created notifications if they have had their username changed

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.

      This will also affect users with uppercase characters in username

            [JSDSERVER-1520] Customers do not receive issue created notifications if they have had their username changed

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304813 ] New: JAC Bug Workflow v3 [ 3125464 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058729 ] New: JSD Bug Workflow v5 - TEMP [ 2304813 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056066 ] New: JSD Bug Workflow v5 [ 2058729 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955492 ] New: JSD Bug Workflow v5 - TEMP [ 2056066 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615260 ] New: JSD Bug Workflow v5 [ 1955492 ]
            jonah (Inactive) made changes -
            Description Original: If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.

            This will also affect users with uppercase characters in username             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1520].
              {panel}

            If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.

            This will also affect users with uppercase characters in username
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1520 [ JSDCLOUD-1520 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602585 ] New: JSD Bug Workflow v4 [ 1615260 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398730 ] New: JSD Bug Workflow v2 [ 1602585 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 831142 ] New: JSD Bug Workflow [ 1398730 ]

              mmcmahon Matthew McMahon (Inactive)
              owessels oli
              Affected customers:
              3 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: