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  1. Jira Service Management Data Center
  2. JSDSERVER-15181

Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 5.4.15, 5.12.4
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      Issue Summary

      Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Install JSM of version 9.12.4/5.12.4
      2. Create a new project of type "Assets IT Service Management" or any type like ITSM or helpdesk
      3. In the create issue screen ass any Assets' custom fields (example:Affected Business Service, Affected Server Components, Affected Server)
      4. Now in the newly created project try to create a new issue of type Incident and then fill the summary and hit "Enter" on the keyboard instead of the Create button

      Expected Results

      A new issue gets created without issues.

      Actual Results

      A new popup will be displayed to fill the "Affected Business Service" field though this is not a required field in the Jira project field configuration scheme. 

      Workaround

      Instead of using the Enter key in keyboard, try clicking on "Create" button and that should create issues.

              Unassigned Unassigned
              dgedda@atlassian.com Devisree Gedda
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: