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  1. Jira Service Management Data Center
  2. JSDSERVER-15181

Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 5.4.15, 5.12.4
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      Issue Summary

      Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Install JSM of version 9.12.4/5.12.4
      2. Create a new project of type "Assets IT Service Management" or any type like ITSM or helpdesk
      3. In the create issue screen ass any Assets' custom fields (example:Affected Business Service, Affected Server Components, Affected Server)
      4. Now in the newly created project try to create a new issue of type Incident and then fill the summary and hit "Enter" on the keyboard instead of the Create button

      Expected Results

      A new issue gets created without issues.

      Actual Results

      A new popup will be displayed to fill the "Affected Business Service" field though this is not a required field in the Jira project field configuration scheme. 

      Workaround

      Instead of using the Enter key in keyboard, try clicking on "Create" button and that should create issues.

            [JSDSERVER-15181] Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields

              Unassigned Unassigned
              dgedda@atlassian.com Devisree Gedda
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: