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Bug
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Resolution: Unresolved
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Low
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None
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5.4.15, 5.12.4
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1
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Severity 3 - Minor
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Issue Summary
Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields
This is reproducible on Data Center: yes
Steps to Reproduce
- Install JSM of version 9.12.4/5.12.4
- Create a new project of type "Assets IT Service Management" or any type like ITSM or helpdesk
- In the create issue screen ass any Assets' custom fields (example:Affected Business Service, Affected Server Components, Affected Server)
- Now in the newly created project try to create a new issue of type Incident and then fill the summary and hit "Enter" on the keyboard instead of the Create button
Expected Results
A new issue gets created without issues.
Actual Results
A new popup will be displayed to fill the "Affected Business Service" field though this is not a required field in the Jira project field configuration scheme.
Workaround
Instead of using the Enter key in keyboard, try clicking on "Create" button and that should create issues.
- links to
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-15181] Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields
| Labels | Original: ltsr ril | New: ril |
| Labels | Original: ltsr | New: ltsr ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 956070 ] |
| Labels | New: ltsr |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Support reference count | New: 1 |
| Attachment | New: Screenshot 2024-03-12 at 7.28.54 PM.png [ 453643 ] | |
| Attachment | New: Screenshot 2024-03-12 at 7.28.35 PM.png [ 453642 ] | |
| Attachment | New: Screenshot 2024-03-12 at 7.28.38 PM.png [ 453641 ] | |
| Attachment | New: Screenshot 2024-03-12 at 7.28.08 PM.png [ 453640 ] |
| Description |
Original:
h3. Issue Summary
Hitting enter while creating an issue in an "Assets IT Service Management" type project opens a new popup window This is reproducible on Data Center: yes h3. Steps to Reproduce # Install JSM of version 9.12.4/5.12.4 # Create a new project of type "Assets IT Service Management" # Now in the newly created project try to create a new issue of type Incident and then fill the summary and hit "Enter" on the keyboard instead of the create button h3. Expected Results A new issue gets created without issues. h3. Actual Results A new popup will be displayed to fill the "Affected Business Service" field though this is not a required field in Jira project field configuration scheme. h3. Workaround Instead of using Enter key in keyboard, try clicking on "Create" button and that should create issues. |
New:
h3. Issue Summary
Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields This is reproducible on Data Center: yes h3. Steps to Reproduce # Install JSM of version 9.12.4/5.12.4 # Create a new project of type "Assets IT Service Management" or any type like ITSM or helpdesk # In the create issue screen ass any Assets' custom fields (example:Affected Business Service, Affected Server Components, Affected Server) # Now in the newly created project try to create a new issue of type Incident and then fill the summary and hit "Enter" on the keyboard instead of the Create button h3. Expected Results A new issue gets created without issues. h3. Actual Results A new popup will be displayed to fill the "Affected Business Service" field though this is not a required field in the Jira project field configuration scheme. h3. Workaround Instead of using the Enter key in keyboard, try clicking on "Create" button and that should create issues. |
| Summary | Original: Hitting enter while creating an issue in an "Assets IT Service Management" type project opens a new popup window | New: Hitting enter while creating an issue opens a new popup window if the create issue screen contains Assets' custom fields |
This should be a quick win to fix