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  1. Jira Service Management Data Center
  2. JSDSERVER-15171

Inactive Users are listed in the reporter field in JSM tickets

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 5.12.6, 5.15.2, 5.16.0
    • 5.11.3, 5.12.1, 5.12.3, 5.12.4, 5.14.0
    • Issue View

      Issue Summary

      Inactive Jira users are listed in the reporter field when this field is being edited in Jira Service Management (JSM) issues.

      Environment

      Replicable on:

      • JSM 5.11.3, 5.12.1, 5.12.2, 5.12.3, 5.12.4, 5.14.0

      Non replicable on:

      • JSM 5.4.18, 5.10.2, 5.11.0

      Steps to replicate

      • Install JSM on 5.12.2
      • Create a new JSM project
      • Create a new issue in this JSM project
      • Create a new Jira user without a license, and set this user as inactive
      • Edit the reporter field
      • Start typing the name of the inactive user

      Expected behavior

      The inactive user should not be listed as a possible user in the reporter field dropdown menu.

      Actual result

      • The inactive user is listed in the reporter field dropdown menu
      • When selecting this inactive user, the error "The reporter specified is not a user." is shown:

      Workaround

      1. Navigate to <BASE_URL>/secure/admin/SiteDarkFeatures!default.jspa
      2. Enter com.atlassian.jira.ignoreBrowseUsersPermissionsInUserPickers.disabled in the Enable dark feature section
      3. Click on Add

        1. Step1.png
          45 kB
          Julien Rey
        2. Step3.png
          468 kB
          Julien Rey
        3. Step2.png
          463 kB
          Julien Rey

              c8bcca445054 Benjamin Suess
              jrey Julien Rey (Inactive)
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                Created:
                Updated:
                Resolved: