Inactive Users are listed in the reporter field in JSM tickets

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Medium
    • 5.12.6, 5.15.2, 5.16.0
    • Affects Version/s: 5.11.3, 5.12.1, 5.12.3, 5.12.4, 5.14.0
    • Component/s: Issue View
    • 2
    • Severity 2 - Major
    • 11

      Issue Summary

      Inactive Jira users are listed in the reporter field when this field is being edited in Jira Service Management (JSM) issues.

      Environment

      Replicable on:

      • JSM 5.11.3, 5.12.1, 5.12.2, 5.12.3, 5.12.4, 5.14.0

      Non replicable on:

      • JSM 5.4.18, 5.10.2, 5.11.0

      Steps to replicate

      • Install JSM on 5.12.2
      • Create a new JSM project
      • Create a new issue in this JSM project
      • Create a new Jira user without a license, and set this user as inactive
      • Edit the reporter field
      • Start typing the name of the inactive user

      Expected behavior

      The inactive user should not be listed as a possible user in the reporter field dropdown menu.

      Actual result

      • The inactive user is listed in the reporter field dropdown menu
      • When selecting this inactive user, the error "The reporter specified is not a user." is shown:

      Workaround

      1. Navigate to <BASE_URL>/secure/admin/SiteDarkFeatures!default.jspa
      2. Enter com.atlassian.jira.ignoreBrowseUsersPermissionsInUserPickers.disabled in the Enable dark feature section
      3. Click on Add

        1. Step1.png
          45 kB
          Julien Rey
        2. Step2.png
          463 kB
          Julien Rey
        3. Step3.png
          468 kB
          Julien Rey

            Assignee:
            Benjamin Suess
            Reporter:
            Julien Rey (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: