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  1. Jira Service Management Data Center
  2. JSDSERVER-14854

Approval notifications on first workflow steps are not being sent

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    • Icon: Bug Bug
    • Resolution: Incomplete
    • Icon: Low Low
    • None
    • 4.22.4
    • Approvals
    • None

      Issue Summary

      • Jira Service Desk approval notifications are not being sent if certain conditions are met. More in the "Steps to Reproduce" section.

      Environment

      Jira Service Desk4.22.4

      Steps to Reproduce

      1. If the approver selection is done during the issue creation step.
      2. Set up approval to be first status of workflow.
      3. Set up approval selection via the approval field (or other custom field) during issue creation.
      4. Create the issue, and define the approver during creation.
      5. No approver notifications are received.

      Expected Results

      Approver notifications are received.

      Actual Results

      No approver notifications are received if certain conditions above are met.

              Unassigned Unassigned
              7550ef5838c5 Tom Offin (Inactive)
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                Created:
                Updated:
                Resolved: