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  1. Jira Service Management Data Center
  2. JSDSERVER-1483

Allowing Subtask to be configured for Service Desk's Customer Portal

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    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, JIRA Service Desk is only allowed to configure Parent issue types as Request Type.

      It would be great to have Subtask to be able to be configured as Request type. This would mean that Subtask tickets would be shown in customer portals. And this would also mean that agents can add customers as participant in that subtask issue and it will be listed in "My Request" of the customer.

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-1422 Sub-tasks as an applicable issue type for Requests

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1483 Allowing Subtask to be configured for Service Desk's Customer Portal

          • Closed

          Activity

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              Unassigned Unassigned
              azuhra Aqqiela
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              Dates

                Created:
                Updated:
                Resolved:

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