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  1. Jira Service Management Cloud
  2. JSDCLOUD-1483

Allowing Subtask to be configured for Service Desk's Customer Portal

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At the moment, JIRA Service Desk is only allowed to configure Parent issue types as Request Type.

      It would be great to have Subtask to be able to be configured as Request type. This would mean that Subtask tickets would be shown in customer portals. And this would also mean that agents can add customers as participant in that subtask issue and it will be listed in "My Request" of the customer.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1422 Sub-tasks as an applicable issue type for Request Types

          • Under Consideration
          is related to

          Suggestion - JSDSERVER-1483 Allowing Subtask to be configured for Service Desk's Customer Portal

          • Closed

          Activity

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              Unassigned Unassigned
              azuhra Aqqiela
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              Dates

                Created:
                Updated:
                Resolved: