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  1. Jira Service Management Data Center
  2. JSDSERVER-1483

Allowing Subtask to be configured for Service Desk's Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, JIRA Service Desk is only allowed to configure Parent issue types as Request Type.

      It would be great to have Subtask to be able to be configured as Request type. This would mean that Subtask tickets would be shown in customer portals. And this would also mean that agents can add customers as participant in that subtask issue and it will be listed in "My Request" of the customer.

            [JSDSERVER-1483] Allowing Subtask to be configured for Service Desk's Customer Portal

            Karan Ahuja made changes -
            Assignee Original: Karan Ahuja [ ff40f4e86f48 ]
            Karan Ahuja made changes -
            Assignee New: Karan Ahuja [ ff40f4e86f48 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010505 ] New: JAC Suggestion Workflow 3 [ 3647888 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665819 ] New: JAC Suggestion Workflow [ 3010505 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322899 ] New: Confluence Workflow - Public Facing v4 [ 2665819 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052770 ] New: JSD Suggestion Workflow - TEMP [ 2322899 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049035 ] New: JSD Suggestion Workflow [ 2052770 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280543 ] New: JSD Suggestion Workflow - TEMP [ 2049035 ]
            jonah (Inactive) made changes -
            Description Original: At the moment, JIRA Service Desk is only allowed to configure Parent issue types as Request Type.

            It would be great to have Subtask to be able to be configured as Request type. This would mean that Subtask tickets would be shown in customer portals. And this would also mean that agents can add customers as participant in that subtask issue and it will be listed in "My Request" of the customer.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1483].
              {panel}

            At the moment, JIRA Service Desk is only allowed to configure Parent issue types as Request Type.

            It would be great to have Subtask to be able to be configured as Request type. This would mean that Subtask tickets would be shown in customer portals. And this would also mean that agents can add customers as participant in that subtask issue and it will be listed in "My Request" of the customer.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1483 [ JSDCLOUD-1483 ]

              Unassigned Unassigned
              azuhra Aqqiela
              Votes:
              2 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: