Issue Summary

This is reproducible on Data Center: Yes

Steps to Reproduce

1. customise request created email template for any ITSM project. Add below customisation.
   Project Settings --> customer notification --> default rule --> edit issue created.

* *Issue summary:* ${issue.summary}
* *Issue key:* [${issue.key}|${request.url}]
* *Issue reporter:* ${issue.reporter.name}
${request.details}

Expected Results

In the preview section the formatting and bold setting is correct and same is the case when we send a test email. Please find the image given below.

Actual Results

When request is created from the customer portal, email notification that is sent to the customer for issue creation has incorrect format. Please find the given snapshot. Please check this bug as to why correct format is shown in preview but incorrect format is sent in the notifcation.

Workaround

No workaround availaible.
Currently there is no known workaround for this behavior. A workaround will be added here when available