Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-13992

Approval buttons displayed as links in emails

XMLWordPrintable

      Problem

      The customer is facing a problem with the approval button in the mail notifications. The approval buttons look like links in the notifications, this is working correctly in JSM 5.4.7.

      Environment

      JSM 5.4.8

      Steps to Reproduce

      1. In Jira create an ITSM project with sample data.
      2. Go to the project portal and order a New mobile device and set an approver
      3. Submit the request
      4. Wait for the approval mail

      Expected Results

      The mail displays approval buttons

      Actual Results

      The approval mail displays the approval buttons as links.

      Workaround

      N/A

      Notes

      This works correctly in both JSM 5.4.7 and JSM 5.4.8 when sending a test mail through:

      • project settings > Customer Notifications> Approval Required>Send me a test email

        1. image-2023-08-11-15-29-55-618.png
          26 kB
          Mark van Leeuwen
        2. image-2023-08-11-15-30-45-530.png
          22 kB
          Mark van Leeuwen

          Form Name

            [JSDSERVER-13992] Approval buttons displayed as links in emails

            Yufei Zuo made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 842140 ]
            Bartosz Ornatowski made changes -
            Link New: This issue is duplicated by JSDSERVER-14812 [ JSDSERVER-14812 ]
            Julien Rey made changes -
            Link New: This issue relates to JSDSERVER-13616 [ JSDSERVER-13616 ]
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 818714 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS New: 12
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Benjamin Suess made changes -
            Fix Version/s New: 5.13.0 [ 105935 ]
            Fix Version/s New: 5.4.11 [ 105755 ]
            Fix Version/s New: 5.11.1 [ 105835 ]
            Fix Version/s New: 5.12.0 [ 105722 ]
            Benjamin Suess made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Benjamin Suess made changes -
            Assignee New: Benjamin Suess [ c8bcca445054 ]

              c8bcca445054 Benjamin Suess
              bbbda0e60be6 Mark van Leeuwen (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: