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Bug
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Resolution: Fixed
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Low
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2.2, 3.2.5, 3.4.0
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Severity 3 - Minor
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11
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Summary
JIRA Service Desk notifications to customers are sent when a bulk operation is performed despite "Send mail for this update" being unchecked.
Steps to Reproduce
- Create a few issues in a Service Desk Project;
- Run a simple filter to retrieve these issues;
- Run a bulk edit operation, to transition these issues and uncheck the "Send mail for this update" box.
Expected Results
No notifications should be sent
Actual Results
On the final move screen a message appears: "Email notifications will NOT be sent for this update."
Notifications are still sent to customers
Workaround
There is no proper workaround for this issue, though there are 2 options available:
- Shortly disable the outgoing mail server, however this might also impact any other events that require notifications from JIRA.
- Shortly disable Service Desk notifications. This is less intrusive than option 1 however could still impact notifications on other events than the bulk operation.
- is duplicated by
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- Closed
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- was cloned as
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TESLA-951 Failed to load
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[JSDSERVER-1475] Bulk operations send notifications to customers when "Send mail for this update" is unchecked
Hello Matthew,
Add-on developer here, just looking for some insight into what this fix entails. Lets say as part of the bulk edit operation a comment (internal or public) is added, and the "send mail for this update" box is unchecked. Does the ServiceDeskCommentEvent still get fired? If so, how would an add-on know that the "send mail" checkbox was unchecked? Will there be a boolean flag added to the event to show this?
Thanks,
Mike
This will be fixed in a version of JSD that is released with JIRA 7.4.0.
Currently that is slated for a 3.6.0 release, but has possibility of being pushed back.
Matt
JIRA Service Desk developer
Hi mike315036612
Yes, the SerivceDeskCommentEvent will include a new method
boolean isSendMail()that indicates whether mail is expected to be sent or not.
This will be in the version of Service Desk that is released along with JIRA 7.4.0. Currently it is planned to be 3.6.0.
Regards
Matt